Payment & Cancellation Policy

Payment Confirmation

A 50% advance payment is required at the time of booking confirmation.

The remaining 50% balance must be paid no later than the day prior to departure, unless otherwise specified in your booking confirmation.

A booking will be considered confirmed only after the required advance payment has been received.

Payment Responsibility

Customers are responsible for making payments within the specified timeframes. Failure to make the required payment on time may result in cancellation of the booking, loss of availability, or applicable charges.

Any additional charges arising from changes, additional services, supplier price changes, or other customer requests will be communicated separately.

We understand that travel plans may change. Cancellation charges will be applied based on the date we receive your cancellation request.

Cancellation Requests

• Cancellation requests must be submitted to GET A1 TOURS in writing through our official email or approved communication channels.
• Cancellation charges will be calculated based on the date and time the cancellation request is received.
• Charges are calculated on a per-person basis, unless otherwise specified in your booking confirmation.
• Certain airlines, hotels, transportation providers, activities, or other third-party services may have separate cancellation and refund conditions.
• Any non-refundable charges imposed by third-party service providers may be deducted from the refundable amount.
• No-shows and unused services are non-refundable, and the entire payment may be forfeited.

Requests to change travel dates, destinations, accommodation, transportation, passenger details, or other booking arrangements are subject to availability.

Additional charges may apply, including fare differences, amendment fees, supplier charges, or administrative fees.

GET A1 TOURS will make reasonable efforts to accommodate requested changes but cannot guarantee availability.

In the event of unforeseen weather conditions, government restrictions, safety concerns, natural events, or other circumstances beyond our reasonable control, certain activities or services may be cancelled, modified, or replaced.

Where possible, GET A1 TOURS or the relevant service operator will make reasonable efforts to provide an alternative activity or arrangement.

Refunds for such cancelled or modified activities will be subject to the applicable terms of the service provider and applicable law.

Some services may be provided by airlines, hotels, transportation companies, tour operators, activity providers, or other third-party service providers.

Their payment, cancellation, amendment, and refund policies may also apply to your booking.

Customers are advised to review the specific terms applicable to their booking before making payment.

Where a refund is applicable, it will be processed after deduction of the relevant cancellation charges, non-refundable supplier charges, and applicable service or administrative fees.

Refund processing times may vary depending on the payment method, bank, payment provider, and third-party service provider.